Windows XP End of Sales Info Network Management Services Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why the computer system you rely upon to run your business is not working consistently and as expected? These distractions are unnecessary and very expensive. Proactive, Flexible, Affordable, Managed LST understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges. Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. We want to help you realize the productivity gains and ROI you have been expecting from your computer systems. Network Management Services from LST consists of various service level offerings that provide affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, LST provides a range of proactive services to keep your computer systems up and running and your people and business productive. It's not just about monitoring, that just lets you know something is wrong. It's not just about remote access to your systems to troubleshoot issues. It's about a proactive preventative approach to keeping your systems up, That's why our managed IT services utilize a series of "Best Practices" we have developed over our years of experience. Best practices for activities such as: Spyware Protection and Removal Virus Protection Disk Drive Analysis Security Patch Management Application Usage System Auditing Backup and Disaster Recovery User Policy Enforcement A variety of other automated procedures to ensure your systems are running and your people are productive. 20 million person-days per year are lost due to technology failures — a cost that few businesses can afford. Any business supported by technology should look at both direct and indirect costs. By utilizing technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. Proactive managed services eliminate the scenario of calling and waiting for the "computer guy". Potential issues and problems are prevented. Systems and people remain productive and working. In the case where problems do occur, response times can often be within minutes. Consistency is the cornerstone of LST Network Management Services. Consistency creates reliability and renders no surprise expenditures or billings. How many times have you received a bill that you couldn't understand or begin to determine if it was justified? Each program is based upon the following: LST Network Management Services Features Site Assessment and Inventory Proactive Service Management and Status Reporting Best Practice Driven Automated and Reliable To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes. Managed Services Benefits Reliability Security Consistency Productivity Gains Cost Management and Control Performance Managed Expansion and Growth Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs. LST provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. LST uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. LST will help you turn your data networks into an effective, ecient component of your growing business. LST NETWORK MANAGEMENT SERVICE OPTIONS COMPREHENSIVE SERVER MANAGEMENT Our comprehensive server management options keeps your servers running, available, secure, and fault tollerant. Comprehensive Server Service Level Program Security Patch Management - SQL Server, Exchange, IIS, OS Virus Definition Management Spyware Removal and Management Remote Management Service Monitoring and Notification Event Log Monitoring Backup and Disaster Recovery WORKSTATION MANAGEMENT Our comprehensive Workstation level service is designed to keep your systems and personnel productive. Workstation Service Program Security Patch Management System Log Monitoring Virus Protection Management Daily System Audits End User Support Portal Monthly Management Reports Application Deployment Application Addition and Change Notification Hardware Change Notification URL Filtering (user provided list) Security Log Monitoring Application Log Monitoring Spyware Removal and Management Bandwidth Usage Tracking Asset Management Report Generation Remote Management End User Remote Control Desktop Policy Enforcement Backup and Disaster Recovery DISASTER RECOVERY OPTIONS Our Disaster Recovery options are designed to provide a level of fault tollerance that is appropriate for your systems. Onsite Recovery Program Scheduled Volume and/or Folder Backup Remote Mount of Image Instant Data Recovery CD Recovery of System Scheduled Automatic Restore of System Data Stored On -Site on External Device Offsite Recovery Program The ultimate protection to keep critical workstations and servers operational. Scheduled Volume and/or Folder Backup Remote Mount of Image Instant Data Recovery CD Recovery of System Scheduled Automatic Restore of System Data Stored On -Site on External Device Data Stored at Remote Location On Redundant Array of Disk